Shipping
UK
FREE SAME DAY DELIVERY TO LONDON OVER £500
Free London* same day delivery service is available for orders over £500/$500/€500
Orders must be placed before 2pm Monday to Friday for same day delivery.
Any eligible order placed after 2pm will arrive the next working day. If you have any queries, please contact customer services who will be delighted to help.
*Exceptions based on location in London. Please contact for more information.
FREE NEXT DAY DELIVERY TO THE UK
UK orders are dispatched for next day delivery via Royal Mail Special Delivery (by 1pm) as selected at checkout. Any orders placed before 2pm Monday to Friday are guaranteed to arrive the next day. Any placed between 2pm Friday and 2pm Monday will arrive on Tuesday.
To request Special Delivery before 9am (UK only) please contact customer services with your order number.
INTERNATIONAL DELIVERY
All international orders are fully insured and are sent via a secure tracked service through FedEx. For delivery outside the EU, UK & US, HK, Canada and Australia, please checkout using our global site.
EUROPE
FedEx Priority: 24-48 hour service
For FedEx International Priority on orders under €500, a shipping charge of €30 will be applied. Free delivery with Orders over €500, shipping is free of charge.
We aim to dispatch all orders within one working day, all parcels are shipped via a secure tracked service. You will be notified by email as soon as your item has been dispatched and your jewellery will arrive beautifully gift wrapped and packaged in a discreet plain black box.
Detailed delivery information is outlined above. If you have any queries, please contact customer services who will be delighted to help.
DUTIES AND TAXES
UK & EU - Orders are inclusive of VAT.
RETURNS
Exchange or return an item bought online
If you are not completely happy with your purchase from, we would like to offer you an exchange or a full refund. Please return your item within 28 days of receiving your order. Pieces must be returned unworn, in the original packaging, with security tags in place. Please include your order number with your return. Please read below for instructions on how to return.
Unfortunately, we are unable to accept returns on special orders or engraved pieces. In the unlikely event that there is a fault with your jewellery, please get in touch with customer services.
Extended returns periods
If you purchased your piece between November 1st and December 31st, you have until 8th of January to return your item (or 28 days from the date of receipt – whichever is longer). If you are buying a gift and you would like to arrange an extension of the returns period, we will be very happy to help. To arrange an extension please contact customer services prior to making your purchase.
Unfortunately, we are unable to cover the cost of returns from countries that are not listed above. If you’re returning from outside of these locations, a cost will be applied at your local rate and you will be solely responsible for the insurance and return postage of your return to us. We advise that you use a trackable service and provide Customer Services with your return and tracking details.
How to return an online item
To proceed with an online return or exchange, please click on Your Order to fill in your order number and email before clicking on Check status. The information for your order will be listed on screen, from here please select Start Returns/Exchange and follow the instructions on the ReBOUND portal.
Before posting your piece back to us following the above instructions, please fill in the return/exchange reason code on the leaflet found inside your package and enclose this on return alongside any other relevant information.
Should you wish to return your item to us via an alternative shipping method or you are not liable for free returns, please return to:
\Ixxxx
We strongly recommend that you send your order back to us via a trackable service.
cannot be held responsible for return insurance on designs over £10k and does not accept responsibility for pieces lost in transit.
For assistance with repatriating returns from outside the UK, or for any queries or further information on our returns/exchange policy, please contact customer services